Privacy Policy
Last updated 2026
Information we collect
Account details (name, email, phone), your Ghana Card number for identity verification (we do not collect or store images of your Ghana Card), property and lease records you create, payment details processed through our payment partner, and technical data such as device and log information.
How we use your information
To operate your tenancy or portfolio, verify identity and property ownership, process rent payments and commissions, send transactional notifications and receipts, prevent fraud, and comply with Ghanaian legal obligations.
Sharing
We share only what is necessary: your counterparty on a lease sees the details required to manage that tenancy; our payment processor receives payment data; verification officers review submitted documents. We never sell personal data.
Storage and security
Data is stored on managed, access-controlled infrastructure. Identity documents are held in private storage accessible only to authorised reviewers. Access to records is enforced with row-level security so users only see their own data.
Your rights
You may request access to, correction of, or deletion of your personal data, subject to record-keeping obligations for financial transactions. Contact support@homellery.com to make a request.
Retention
Transaction, lease and receipt records are retained for as long as required by law and for dispute resolution. Verification documents are retained only for as long as your verification remains valid.
Contact
Questions about this policy can be sent to support@homellery.com or +233 55 559 8907.